NEXA Properties has been recognised for delivering outstanding customer service to its clients, making the shortlist of The ESTAS – the biggest award scheme in the UK residential property industry.
The ESTAS honours the best agents, conveyancers, and mortgage advisors in the UK. The awards are powered by the ESTAS online customer review platform, which enables property professionals to demonstrate the customer service standards they deliver for their clients. ESTAS reviews can only be completed at the end of the property transaction and a strict verification process ensures reviews are genuine. This year’s shortlist has been calculated following the evaluation of 60,000 client reviews.
Simon Brown, founder of The ESTAS noted “At ESTAS we’re creating a community for best practice property professionals who all share a passion for delivering great service and a belief that service really does matter.”
Why NEXA are shortlisted
At NEXA, owning an unrivalled customer-centric service is at the heart of what we do. We are relentless in disrupting the service and ethos traditionally seen in the UK property market and demonstrating the inherent success of providing one Client Director to create a seamless solution for each property journey. Thanks to our high-performance and driven culture, we only hire the best property experts that each area has to offer: proven by the fantastic reviews we receive daily from clients.
Our Group Managing Director, Jamie Gray outlines: “NEXA was founded to fill a huge service gap in the property market. The same frustrations were found across agencies: being passed around an office, slow responses, and clear difference in service standards depending on the property value. Our team is motivated to create a successful and seamless solution for any property, regardless of price. This means our customers can benefit from the best service, every time they work with us. We are a one-stop-shop for property needs, from buying and selling, to renting, management and investment.
Receiving 5-star reviews is something our Client Directors thrive off and to be shortlisted for the ESTAS shows just how hard our agency is working to be the UK’s best property agent since we opened in 2017.”
The awards ceremony
Four hundred Agents, conveyancers, and mortgage brokers have been shortlisted around the UK making them one of the top property firms in the UK. The regional and national winners will be announced at the 18th annual ESTAS ceremony held in London on 22nd October. The awards will be presented by the UK’s favourite property expert, Phil Spencer, in front of 1,000 of the UK’s top property professionals.
Spencer explains “The ESTAS Awards are based on real feedback, from real clients experiencing real service so they provide genuine proof of the service levels that a firm is delivering to clients. Now more than ever high-quality customer service is crucial if home movers are going to realise their dream of getting the property they set their hearts on.”